Transaction Processing Versus Decision Support: Understanding the Benefits from ERP
نویسندگان
چکیده
Senior managers at over 300 manufacturing firms participated in in-depth interviews. At each firm, information was obtained about the firm’s operating characteristics and the benefits obtained from several, ERP-related software applications. Benefits obtained are very different for ERP applications that process transactions as compared to applications that support decisions. The benefits derived from using transaction-processing applications are similar in most organizations, and do not depend upon each organization’s operating characteristics. But the benefits derived from using applications that are decision-support-oriented vary from one organization to another, depending upon each organization’s specific operational characteristics. To evaluate the potential benefit from an ERP system, and to properly plan its implementation, managers and consultants must understand the firm’s operating characteristics. Developers of decision-support systems (DSS) likewise must focus on these characteristics to make sure their systems add value to the organization. DSS8.DOC – November 5, 2005
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